FAQ's


What Payment types do you accept?

We accept Eftpos,Visa, Mastercard, Visa Debit, PayPal, Gem Visa, Laybuy and Internet Banking transfers.

How much is shipping?

Shipping is now just $5* NZ wide! If you are wanting us to ship internationally please email info@createdhomewares.com for a quote.

We offer either signature required delivery, or leave at door with your permission, please leave us a note at checkout as to what you would prefer.

*These rates are directly from our shipping company & are subject to change at any time.

Can I buy online and pick up in store?

As long as you have a Wellington address you can buy online and pick up from the store, just choose this option at checkout.

Where is your furniture from?

We stock from a range of different suppliers & try to keep it NZ made where possible. All our Furniture is designed in NZ and can be shipped throughout the country.

What if I dont like my purchase?

You can find our full terms and conditions HERE.

Are you a chain store/franchise?

No we are not, we are owned and operated locally, right here in Upper Hutt by partners Jonathan Smeets & Damian Townsend.

Do you do gift vouchers?

Yes we can do any denomination in store!

Your store is a bit flash for Upper Hutt isn't it?

Seriously, don't ask us this question, we love Upper Hutt & we fit right in here! Along with other AMAZING stores! Come have a look for yourself!

What are your Lay-buy Terms & Conditions?

  1. Simply select Pay by Laybuy at checkout.
  2. Returning customers only need to confirm the order to complete the purchase.
  3. New customers can sign up at checkout and start using Laybuy today.
  4. Your order is processed immediately and your payment schedule is established.
  5. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.

Returns are easy

Simply return your items to the us as normal. Once we receive the products and accept the return they we will refund Lay-buy.com the full amount due under our returns policy. As soon as they receive the refund from the us, THEY will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary.

Please note we do not refund due to change of mind as per our returns policy. Any returns that are accepted by us which have been paid for via Lay-buy will have a 5% processing fee taken off the total amount refunded.

Missed Payments

If you do fail to make a payment on your Lay-buy, a default fee of $10 may be charged. Additional failure to make payments will result in further charges being applied to your account. These fees will be incurred for each payment that is late.